Sales Support Coordinator – Bilingual Preferred

SUMMARY

As a Sales Support Coordinator, your primary responsibilities will be to positively affect sales and revenue growth while increasing the value and satisfaction of our customers.  The SSC supports both Customers and Account Executives through the answering of phone/internet/email inquiries, processing of orders and cases with related correspondence, and interaction with other departments in improving overall customer experience. Visits to customers may be required from time to time to assist Account Executives or in carrying out Integra’s objective of providing Premier Customer Service.  This Position requires an individual who is fluent in reading, writing and speaking Spanish to support the International Sales Department.

This is a Flex shift opportunity – hours are 11am – 7:30pm

The ideal candidate will have about three years’ experience in some sales, customer care, or sales support role.  Candidate will also have:

  • Excellent communications and presentation skills
  • A pleasant, positive, energetic attitude
  • An ability to work well both independently and with others
  • An ability to recognize and recommend process improvements
  • The desire to provide customers and co-workers with prompt and courteous service
  • A sense of urgency and have meticulous follow through
  • Working knowledge of MS Office programs, computer systems, and the Internet
  • Understanding of, or the ability to learn, network access technology and applications, data routers/switches, data transport methodologies, and CWDM/DWDM technologies are desired
  • Willingness to travel up to 5% of the time – if needed

 ESSENTIAL DUTIES AND RESPONSIBILITIES

The SSC will team with our Account Executives/Managers/Directors in support of our clients and prospective clients.  These duties will include:

  • Processing orders and cases with related customer communications
  • Preparing customer quotes for Account Executives when necessary
  • Fielding questions from customers and prospects on product functionality, availability, pricing
  • Resolving customer issues in a prompt, positive manner
  • Working with other departments to drive customer satisfaction and improve customer experience
  • Preparing reports in our CRM/ERP software or other company systems
  • Contributing to team goals by accomplishing related tasks as needed

Skills/Qualifications: Customer Service, Spanish Fluency, Problem Solving, Multi-tasking, Listening, Phone Skills, Problem Solving, Analyzing Information, Organizational Skills, Product Knowledge

Interested in this opportunity?
Apply online: Integra Optics Application for Employment

DISCLAIMER 

The information in this description indicates the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.