Customer support and technical resources

The most trusted name in uptime

Integra Optics’ reputation for reliability and precision is matched only by our devotion to responsive service. It’s our mission to ensure our customers turn up service faster, build out the fiber networks they need to be competitive, and keep them up and running.

Contact Customer Support

Phone 877-402-3850, 8 am to 5 pm Eastern time
Email: customersupport@integraoptics.com

Customer Support can help you with:

  • Estimated Time of Arrival (ETA)
  • Proof of Delivery (POD)
  • Report outages
  • Schedule deliveries

Contact Tech Support

Phone 1-888-978-4161, 8 am to 5 pm Eastern time
Email: customersupport@integraoptics.com

Tech Support can help you with:

  • RMAs
  • Outages
  • Troubleshooting

Contact Billing

Phone 877-402-3850, 8 am to 5 pm Eastern time
Email: accounting@integraoptics.com

Billing can help you with:

  • Purchase Orders
  • Reconciliations

Warranty on Integra Optics products

Integra Optics products are manufactured and tested in our US facility to be superior to OEM and third party generics. In the unlikely event that a problem should occur, we back all of our transceivers with a limited lifetime warranty. To learn more, please contact your Integra Optics sales representative or Customer Support.

100% Interoperable with all major OEM platforms

You can buy with assurance knowing that Integra manufactures transceivers that are 100% interoperable with major OEM platforms and will not void the system manufacturer’s warranty of the networking/communication hardware.

If you review the system manufacturer’s warranty language, it’s very likely that you will find that the warranty does not require the use of the system manufacturer’s transceivers, and that using a read-compatible product (like Integra’s) does not void the warranty. There are a number of important legal restrictions that usually prohibit a system manufacturer from voiding a warranty simply because the customer used a read-compatible component.

Need more assurance? We’ve researched this issue carefully with legal professionals and can send you the information you need to put your mind at ease. Please contact your Integra Optics sales representative or reach out to Customer Support, support@integraoptics.com.