Customer support and technical resourcesThe most trusted name in uptimeIntegra Optics’ reputation for reliability and precision is matched only by our devotion to responsive service. It’s our mission to ensure our customers turn up service faster, build out the fiber networks they need to be competitive, and keep them up and running.Contact Customer SupportPhone 877-402-3850, M-F, 8am to 5pm EST Email: customersupport@integraoptics.comCustomer Support can help you with:Estimated Time of Arrival (ETA)Proof of Delivery (POD)Report outagesSchedule deliveriesContact Tech SupportPhone 1-888-978-4161, 24/7 support Email: customersupport@integraoptics.comTech Support can help you with:RMAsOutagesTroubleshootingContact BillingPhone 877-402-3850, M-F, 10am to 7pm EST Email: accounting@integraoptics.comBilling can help you with:Purchase OrdersReconciliations100% Interoperable with all major OEM platformsYou can buy with assurance knowing that Integra manufactures transceivers that are 100% interoperable with major OEM platforms and will not void the system manufacturer’s warranty of the networking/communication hardware.If you review the system manufacturer’s warranty language, it’s very likely that you will find that the warranty does not require the use of the system manufacturer’s transceivers, and that using a read-compatible product (like Integra’s) does not void the warranty. There are a number of important legal restrictions that usually prohibit a system manufacturer from voiding a warranty simply because the customer used a read-compatible component.Need more assurance? We’ve researched this issue carefully with legal professionals and can send you the information you need to put your mind at ease. Please contact your Integra Optics sales representative or reach out to Customer Support, customersupport@integraoptics.com.
