Return Merchandise Authorization (RMA)

Integra Optics is committed to helping you turn up networks faster and keep them up and running. Should you need to return a part, please complete the following Return Material Authorization (RMA) form to initiate the process.

In the event you have a faulty part, our policy is to either ship an immediate replacement or a repaired original within 24 hours of receiving the faulty part. If a replacement order is shipped, as a result of the RMA, Integra will issue a corresponding invoice for the replacement product.

Upon receipt of the failed part, Integra will promptly issue a credit memo for the replacement. If the faulty product is not returned to Integra Optics within 30 calendar days, you will be required to pay the replacement invoice.

Please complete the form below and our team will get to work for you immediately:

Full Name * Company Name * Email Address * Phone Number * Ship To Address * Part Number Serial Number (list all that apply) * What is the reason for return? * Platform Part Installed In * When did the failure occur? What were the indications of failure? *

Supporting Files Drop files here or Select files

Max. file size: 200 MB.

Example Files: logs, error messages, screenshots, etc.