Return Material Authorization (RMA) and Warranty

RMA (Return Material Authorization) and Warranty

Integra Optics is the most trusted name in uptime, prides itself on superior customer service, and is committed to 100% customer satisfaction. Integra Optics makes it easy for Customers or Authorized Integra Resellers to process returns with our detailed electronic tracking guidance system.

When returning any product, the customer or authorized Integra reseller should first call or email our customer support at the number or address below as we will get to work for you immediately:

1-877-402-3850
customersupport@integraoptics.com

If we are unable to correct the problem via email or phone then a customer-focused RMA process will be initiated. An RMA identification number will be assigned and the product should be returned to the following address:

Integra Optics
745 Albany Shaker Rd
Albany, NY 12110

Transceivers, Passives and Cabling

1. Limited lifetime repair
As part of our overall customer-centric approach, all Optical transceivers, Passives and Cabling are guaranteed by a limited lifetime repair and return (the “Product(s)”) warranty covering manufacturing defects.

2. Product Repair or Replacement
Returned items will be inspected within 7 business days. For products which can be repaired and returned to service, we will begin the repair and qualification process during which you will receive updates on status. If the product is not repairable we will replace the item based on inspection.

3. Shipping
Integra Optics will provide return shipping via standard ground service.

4. Nature of repair
Integra Optics’ commitment to customer satisfaction ensures that all repairs are made as quickly as possible. Customers will receive a service report along with the RMA product that has been repaired, certified and returned to service.

Test Equipment & Meters

1. 90 Day repair
As part of our overall customer-centric approach, all Test Equipment and Meters will include a 90 day repair and return warranty.

2. Product Repair or Replacement
Returned Test Equipment and Meters will be inspected within 10 business days of receive date. For products which can be repaired and returned to service, we will begin the repair and qualification process during which you will receive updates on status. If the product is not repairable we will replace the item based on inspection.

3. Shipping
Integra Optics will provide return shipping via standard ground service.