Checklist: Evaluating a Product Vendor The quality of an optic isn’t always obvious. Even the biggest brand names have issues, and some vendors don’t go much beyond selling parts. If you want to ensure your network’s reliability, here are some great questions to ask a new vendor. Evaluating a Product Vendor Interoperability Are there any platforms you don't support? Why these? Can your optics be coded for other platforms? Support If one of your parts fails, how can you help me get the network up again? Can you support my techs if they have trouble in the field? What are the most common customer support challenges you face? Reliability What is your failure rate? Do you code and test every transceiver you sell? Do you offer a remote coding tool? Do you have any quality control certifications? Do you rely on your supplier for coding support? Availability How long will it take your parts to arrive to my location? Can you scale up with us if we need a big order quickly? Do you have inventory available ready to ship on demand?